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GlobeSpend

Support

Got a question, a bug to report, or feedback on a feature? We would love to hear from you.

Email us

We aim to respond within one business day.

support@globespend.com

Frequently asked questions

Is GlobeSpend free?

GlobeSpend is free to download, and the core of the app is free to use. That includes unlimited expenses, cloud sync and backup, shared trips with splitting and settle up, multi-currency cash tracking, and analytics by category, country and person. A paid upgrade lifts the one-active-trip and one-custom-category limits and adds receipt photos, CSV export, per-day and payment-method analytics, and lifetime trip comparison. Pricing is shown in the app at the time of purchase.

Do I need an account to use GlobeSpend?

No. You can plan and track a complete trip without ever creating an account, and your trips and expenses stay on your device. An account is needed for two things only: syncing your data across more than one device, and creating or joining a shared trip with other people.

Does GlobeSpend work offline?

Yes. Adding expenses, ATM withdrawals and currency exchanges all work with no signal at all, which is the normal state of things on the road. GlobeSpend connects once when you first open it to download exchange rates, which requires no account, and after that it works offline for the rest of the trip. Reconnect now and then to keep rates up to date.

How many currencies does GlobeSpend support?

GlobeSpend supports 152 currencies, covering the active fiat currencies in circulation. Each trip has its own base currency, and every total on your dashboard converts into that currency automatically, whatever mix of currencies you actually spent in.

Where do the exchange rates come from, and how current are they?

Exchange rates come from a commercial exchange-rate provider and are refreshed on our servers several times a day. The app caches the latest rates on your device so conversions keep working while you are offline, and it tells you when the rates it is using have become old. You can also save your own custom rate for a currency, which is useful when the rate you actually got at a counter or an ATM differs from the market rate.

Can I split expenses with people who do not have the app?

Yes. You can add travel companions to a trip as local members without them installing anything, then attribute expenses to them and include them in splits. People who do have the app can be invited to a shared trip by scanning a QR code or opening an invite link, which lets them add their own expenses too.

How does settling up work?

GlobeSpend tracks who paid for what and who owes whom across the whole trip, then nets everything down to the smallest set of payments that clears every balance. When someone actually pays their share back, you record that payment in the app and the balance closes.

Can I track cash as well as card payments?

Yes, and cash is where GlobeSpend does something most trackers do not. It keeps a running balance of the physical cash you are carrying in each currency. When you spend cash, the expense is converted at the rate you actually got when you withdrew or exchanged that money, rather than the market rate on the day you spent it, so the balance reflects what is really in your wallet.

How do I switch from TravelSpend to GlobeSpend?

Export your data from TravelSpend as a CSV file, then use the import option in GlobeSpend to bring it in. Trips, expenses, dates, categories and currencies all transfer, and importing is free rather than a paid feature. Per-person splits do not transfer yet, so if you import a shared trip you will need to set its splits again.

Which platforms is GlobeSpend available on?

GlobeSpend is a mobile app for iOS and Android, and is not released yet. Email support@globespend.com if you would like to be told when it launches.

Which languages does GlobeSpend support?

GlobeSpend is available in 5 languages: English, German, French, Spanish, Portuguese.

Is my financial data private?

GlobeSpend carries no advertising, has no advertising or marketing partners, and your personal data is never sold. If you use the app without an account, your trips and expenses stay on your device. If you create an account, that content is stored on our servers so it can sync across your devices. The privacy policy sets out exactly what is collected, which service providers are involved, and what each one receives.

How do I delete my account and my data?

You can delete your account directly in the app from the account screen, which removes your personal data from our backend. There is also an option to delete all data held locally on the device. If you would rather have us do it, email us and we will handle the request.

Still stuck? Email support@globespend.com and we will get back to you. For how we handle personal data, see the privacy policy.